According to the E-Government National Centre (EGNC), there are four key drivers for the e-Government initiatives. Briefly, this includes modernizing the civil service, to build a more transparent and accountable government, to meet challenges of globalization, and to better prepare ourselves for future crises. EGNC, formed in 2008, is a centralized organization that concentrates on IT in Civil Service, to oversee the development of IT personnel, centralize procurement of IT equipments and to provide common Government-wide applications and shared IT Services among all ministries.
The Director of EGNC stated in an interview with one of our local newspaper (http://news.brunei.fm/2009/06/06/e-government-strategic-plan-2009-2014/) that there are more than 100 e-government projects that have been completed. The TAFIS system, for example, helps the Ministry of Finance to accelerate its operation process by reducing the manual process. Others include the PMONet, SMS for Passport Renewal, e-Registration for businesses, Portal and information kiosk on the Muslim affairs, Land Transport Department e-Services, e-Customs, and many more.
Looking at the expansion of e-government throughout the public sector, there are several services that we would like to see offered. However, for the purpose of this assignment, we will highlight five services we would like to propose in some government websites:
- Interactive Electronic Job Application Forms (SPA1 & SPA2) - Civil Service Department
- Online Consumer / Customer Complaints
- One Stop Business Online Application Centre
- e-Payment on Electricity Prepaid Meter Token
- Online Tabung Amanah Pekerja (TAP) Services
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